Our Warranty

Knowledge Center

Grounds For Play Warranty

Grounds For Play, Inc. warrants its equipment to be free from defects in materials and workmanship under use and service for the periods below:

Lifetime Warranty

  • Fiberglass Reinforced Plastic (FRP) posts

15-Year Warranty

  • Trex® decking

10-Year Warranty

  • Extruded plastic components
  • Rotationally molded slides and roofs

1-Year Warranty

  • All other parts manufactured by Grounds For Play not mentioned in this warranty statement
  • Nature Materials and Products (All natural materials are subject to weathering and/or cracking and come with a 1-year warranty on manufacturer’s defects only)
  • All warranty periods begin on the date of the invoice. This warranty does not cover defects which are cosmetic (scratches, dents, marring, fading, discoloring) or rust and does not cover paint, normal wear and tear, damage due to vandalism or natural disaster or lack of maintenance. Replacement of any item under warranty does not include freight or installation. This warranty is valid only when the equipment has been installed by or under the supervision of installers certified by Grounds For Play, Inc. This warranty exists in lieu of all other warranties of merchantability or fitness for a particular purpose.

 

Grounds For Play Shade Warranty

General Conditions:

  • The warranty set forth shall be the purchaser’s sole and exclusive warranty.
  • All warranties below are effective from the date of invoice by Grounds For Play, its subsidiaries or agents.
  • Grounds For Play reserves the right to repair or replace any item covered by this warranty.
  • This warranty will be void if the structures are not paid for in full.
  • The warranty is void if the structures are not installed in strict compliance with the manufacturer specifications.
  • Purchaser shall notify Grounds For Play or its agent in writing detailing any defect for which a warranty claim is being made.
  • Grounds For Play shall not in any event be liable for indirect, special, consequential or liquidated damages.
  • Grounds For Play specifically denies the implied warranties of fitness for a particular purpose and merchantability.
  • The warranty is void if any changes, modifications, additions or attachments are made to the structures or fabric without
    the written consent of the manufacturer.
  • No signs, objects, ornaments, fans, lights, fixtures or decorations may be hung from the top part of the structure, unless specifically designed and engineered by the manufacturer. These items may interfere with the fabric, causing the warranty to be voided.

Thread:

  • Grounds For Play warranties its sewing thread for a period of eight years.
  • This warranties that the sewing thread will be free from defects in material and workmanship and will not be damaged by exposure to sunlight, weather and water.
  • All other warranties are disclaimed.
  • Labor for the removal, installation and/or freight charges, or tops with damage caused by thread will only be covered in instances where Grounds For Play had installed the shade structures. In all cases where shade structures were not installed by Grounds For Play or its agents, all labor for the removal, installation and/or freight will be at the customer’s expense and the warranty will only be applicable to the repair or replacement of the defective materials.

Fabric:

  • Grounds For Play fabrics carry a 10-year limited manufacturer’s warranty from the date of installation against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold or discoloration with the exception of the umbrella shade structures, which carry a three-year limited warranty. Should the fabric need to be replaced under the warranty, Grounds For Play will manufacture and ship a new fabric at no charge for the first six years, thereafter pro-rated at 18% per annum over the last four years.
  • All fabric curtains, valances and flat vertical panels are not covered under the warranty.
  • Fabric is not warranted where it is installed on a structure that is not engineered and built by Grounds For Play or its agents.
  • This warranty shall be void if damage to or failure of the shade structure is caused by contact with chemicals, misuse, vandalism or any act of God, including but not limited to ice, snow or wind in excess of the applicable building code parameters.
  • All fabric tops are warranted for sustained winds up to 76 mph (hurricane force 1) and for gusts of up to 3 seconds duration up to 90 mph with no snow or ice accumulation.
  • The structures have been designed to eliminate any friction between the rafters and the fabric. The warranty will, therefore, be voided if any modification (temporary or permanent) is made to the rafter, cross pieces or ridge beams.
  • Labor for the removal, installation and/or freight charges will be covered in full for a period of 12 months where the shade structures supplied and installed by Grounds For Play are defective. In all cases where the shade structures are not installed by Grounds For Play or its agents, all labor for the removal, installation and/or freight will be at the customer’s expense, and the warranty will only be applicable to the repair or replacement of the defective materials.
  • In cases where certain fabric colors have been discontinued, Grounds For Play reserves the right to offer the customer a choice of available colors to replace the warranted fabric of the discontinued color. The company does not warranty that any particular color will be available for any period of time and reserves the right to discontinue any color for any reason it may determine, without recourse by the owner of the discontinued fabric color.

Steel:

  • The structural steel frames are covered for a period of 10 years against failure due to rust corrosion or faulty workmanship.
  • Workmanship and painted surfaces are warranted for a period of 12 months. This warranty shall be void if damage to the steel frame or paint is caused by contact with chemicals, misuse, vandalism or any act of God, including but not limited to ice, snow or wind in excess of the applicable building code parameters.

Acts of Nature:

  • This warranty does not cover natural disasters, such as earthquakes, shifts of terrain or tornadoes. If the structure is installed in an area exposed to hurricanes, removal of the shade fabric is required when a hurricane warning is issued.
  • Structures are warranted for winds up to 145 mph only if shade canopies have been removed as per requirement set forth above in the “Fabric” paragraph. Removal and reinstallation must be performed by an authorized Grounds For Play installer unless otherwise specified in writing.

Installation:

  • Labor for the removal, installation and/or freight charges will only be covered in instances where Grounds For Play or its agents have installed the shade structures. In all cases where units were not installed by Grounds For Play or its agents, all labor for the removal, installation and/or freight will be at the customer’s expense, and the warranty will only be applicable to the repair or replacement of the defective materials.

For your protection and the safety of children, insist that your playground equipment provider certify that your equipment as installed conforms to the guidelines of the most recent United States Consumer Product Safety Commission’s Public Playground Safety Handbook.

Grounds For Play, Inc. is a member of IPEMA (International Play Equipment Manufacturers Association). In addition to meeting or exceeding the standards of ASTM and the recommendations of CPSC, Grounds For Play has developed its own internal standards that are more stringent than either ASTM or CPSC in many areas of playground safety.